Jump to ticket bookmarklet for Redmine project management system
At our company, we have used a number of open source project management systems over the years to manage our support workflow. We haven’t been particularly happy with any of them until we adopted Redmine. We like Redmine for a number of reasons, the main one being it is written in ruby, and therefore easy to customise for our needs. The code base is fairly clean and easy to tweak and the functionality provides us with most of the features we require without feeling bloated. It is also proper open source (GPL), so we don’t need to worry about future versions being crippleware.
Our clients seem to like Redmine too. They can log in to see their own support issues and keep up-to-date with the ticket statuses. When they phone the office for help, we often ask them to refer to a ticket number. This means we can jump in and see the history of the issue. This is easy to do when you have Redmine open, but if you’re doing something else, it takes a few more clicks and key presses. To streamline this procedure, I built a simple bookmarklet called Jump to ticket. It sits in my browser toolbar, and when I need to get to a support ticket, I simply click the button, enter the ticket number, and I am taken straight to the correct page. I thought others might find this shortcut useful, and so I have built a small bookmarklet generator so you can make your own. Simply fill in the domain where you host your copy of Redmine, click build, then drag the generated link into your browser toolbar:
Enter the root of your redmine installation, e.g. http://redmine.yourcompany.com